本文共 41582 字,大约阅读时间需要 138 分钟。
Thank you for your e-mail. I will be out of the office on vacation from XXX - XXX with no access to e-mails. I apologize for any delay in response to your e-mail. I will respond to your e-mail as quickly as I can when I return to the office on Monday, April 18th. Thanks!
Thank you for your e-mail. I am out of the office in meetings on XXX and XXX with limited access to e-mail. If you need immediate assistance, please contact me via my mobile phone. Thank you!
10. 指点下属 Thanks for preparing the XXX. I made the following updates to the question responses. We can discuss my thought process when I am in the office on Monday. XXX, good job! I have reviewed the XXX documents and have the following review comments: 1... 2.... (将做好的文件交给老板检查以后,通常会有Review Comments,就是列出需要改的部分) 11. 邮件问好 (美国人好喜欢用hope 哈哈) 周一/二可用: I hope that your week is off to a great start. Hope you had a great weekend. 万能的: Hope you’re well/Hope you are doing well. I hope this message finds you well. ps. 句子都是从邮件摘抄的,来自美国四大的Director/Senior Manager。要质疑请发邮件单挑 :)1. Deliver a Clear message
2. Use Correct grammar, vocabulary and punctuation
3. Be Concise
那么3 C原则就是clear清晰,correct正确,concise简明。
记住重点在于更有效的传达信息,而不是用你丰富的词汇量给对方留下印象,用更简单的句型和清晰的组织来使你写的东西更易读。 确保每句话在20个单词以下,用分段来组织你的信息。避免陈词滥调,那些不能给你的信息带来任何新的东西的词可以省略掉。
接下来分享一些常用的公式句型,我当时总结了很多关于写邮件的句型以及短语,先分享一部分~
It is my pleasure to write here to you.
回复开场白:
Further to our conversation earlier, .........
As discussed over the phone, .......
Thanks for your kindly reply.
Thanks for your inquiry/email.
结尾:
I hope everything with you is fine.
Many thanks for your support.
FYI: for your information 仅供参考
深盼贵公司及早回复
(1) We hope to receive your favors at early date.
(5) We are looking forward to hearing from you.
(7) We trust you will share us a feedback at your earliest.
(8) We trust that you will reply us immediately.
9)please kindly update the status with me.
(10) Will you please reply without delay what your wishes are in this matter?
(11) Will you kindly inform us immediately what you wish us to do?
(12) We request you to inform us of your decision.
(13) We are waiting for your early reply.
(14) We will appreciate an early reply.
(16) We hope to receive your reply with the least possible delay.
(17) Kindly reply at your convenience.
(20) Please reply immediately.
(21) Please share us a feedback as early as possible.(ASAP)
(22) Please get back to us by tonight。
(23) Hi, how is the status? Could you kindly share us a feedback?
(24) I did not hear from you yet.
(25) A prompt reply would help us greatly.
(26) A prompt reply will be appreciated.
(27) Your prompt reply would be greatly appreciated.
(28) Your prompt attention to this matter would be greatly esteemed.
(29) We look forward to receiving your early reply. (hearing from you)
(30) As the matter is urgent, please try your best ASAP.
(33) Thanks for you in advance.
回函迟误, 请见谅
(1) I apologise for my late reply..
邮件结尾:
Should you have any questions, please let me know.
If you have any question, please feel free to reach me out.
Your kindly cooperation is much appreciated.
我会与你保持联络,让你知道实情的进展。
I will keep you posted.
I will keep you in loop.
I will keep you updated.
当时我总结了十几页,可以关注我的微博,以及订阅号,英语需要持续的学习,我也一直在积累学习,英语是一个越学越觉得有意思的东西,感觉从小到大我唯一坚持下来的事情就是学习英语,可能是我运气好,姐姐就是留学生,在我很小的时候就经常教我英语,后来上学我的班主任是英语老师,因为喜欢她所以我也特别爱学英语,现在我的客户分别是不同地区的人,有美国人,欧洲人等等,但是我依然最喜欢的还是英国人的英语,真的是很好听,说跑题了~点个赞给我吧哈哈,这还是我的处女答~
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我忍不住想再来补充一下,虽然已经有人分享过了,但是觉得很好再分享一遍。
1. I am writing to confirm/enquire/inform you...我发邮件是想找你确认/询问/想通知你 有关…
2. With reference to our telephone conversation today...关于我们今天在电话中的谈话…
3. As we discussed on the phone...如我们上次在电话中所说的…
4. In my previous e-mail on October 5...在之前10月5日所写的邮件中提到…
5. As I mentioned earlier about...在先前我所提到的关于…
6. As indicated in my previous e-mail...如我在之前邮件中所提到的…
7. from our decision at the previous meeting... 如我们在上次会议中所决定的…
9.as you requested... 根据贵方要求…
10. In reply to your e-mail dated April 1,we decided...回复贵方4月1日的邮件,我方决定…
11. This is in response to your e-mail today.这是对您今早发来的邮件的回复。
12. As mentioned before, we deem this product has strong unique selling points in china.
如先前所述,我们认为这个产品在中国有强有力且独一无二的销售点。
13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement.
追踪我们昨天在电话中所谈,我想答复你我们合约的一些待解决的议题。
14. I received your voice message regarding the subject. I'm wondering if you can elaborate i.e. provide more details.
我收到了你关于这个主题的留言。我在想您你是否可以再详尽的说明一下,也就是再提供多一点相关细节。
15. Please be advised/informed that...请被告知...
16. Please note that...请注意...
17. We would like to inform you that...我们想要通知你...
18. I am convinced that...我确信...
19. We agree with you on...我们同意你在...的看法。
20. With effect from 4 Oct., 2008...从2008年10月4日开始生效...
21. We will have a meeting scheduled as noted below...我们将举行一个会议,会议时间表如下。
22. Be assured that individual statistics are not disclosed and this is for internal use only.
请确保个人信息不会外泄且只供内部使用。
23. I am delighted to tell you that...我很高兴地告诉你...
24. We are pleased to learn that...我们很高兴得知...
25. We wish to notify you that...我们希望通知你...
26. Congratulation on your...恭喜您...
27. I am fine with the proposal.我对这份提案没异议。
28. I am pleased to inform you that you have been accepted to join the workshop scheduled for 22-24 Nov,2008.我十分高兴地通知你我们已经同意您参加于2008年11月22-24日举行的研讨会。
29. We are sorry to inform you that...我们很抱歉地通知您...
30. I'm afraid I have some bad news. 恐怕我今天要宣布一些坏消息。
31. There are a number of issues with our new system.我们的新系统有些问题。
32. Due to circumstances beyond our control...由于情况超出我们的控制...
33. I don't feel too optimistic about...我对...不太乐观
34. It would be difficult for us to accept...我们很难接受...
35. Unfortunately I have to say that, since receiving your enquiries on the subject, our view has not changed.我不得不这么说,自从收到你关于这个主题的询问,我们的看法都没有改变。
36. We would be grateful if you could...如果你可以...我们会很感激的。
37. I would appreciate it if you could...如果你可以...我会很感激。
38. Would you please send us…?你能否寄给我们…?
39. We need your help.我们需要你的帮助。
40. We seek your assistance to cascade/reply this message to your staff.
我们希望您能将此信息传达给你们的员工,非常感谢。
41. We look forward to your clarification.我们期待你的澄清。
42. Your prompt attention to this matter will be appreciated.您若能立即关注此事,我们将非常感激。
43. I would really appreciate meeting up if you can spare the time. Please let me know what suits you best.如果您能从百忙中抽出时间,我希望能与您见面,请让我知道您最适合的时间。
44. Please give us your preliminary thoughts about this.请让我知道您对这件事情初步的想法。
45. Would you please reply to this e-mail if you plan to attend?请您回信如果您计划参加?
46. Please advise if you agree with this approach.请告知我们你是否同意这个方法。
47. Could you please let me know the status of this project?请通知我这个计划的进度?
48. If possible, I hope to receive a copy of your proposal when it is finished.
如果可能,当你完成提案,我希望你能发一份复本给我。
49. I would appreciate it very much if you would send me your reply by next Monday.
如果能在下周一前收到您的答复,我将非常感激。
50. Hope this is OK with you. If not, let me know by e-mail ASAP.
希望您满意,如果不满意,请发邮件尽快通知我。
51. Could you please send me your replies to the above questions by the end of June?
请您在6月份前答复我上述问题好吗?
52. May I have your reply by April 1, if possible?如果可能,我可否在4月1日前收到您的答复?
53. If you wish, we would be happy to...如果你有需要,我们很乐意...
54. Please let me know if there's anything I can do to help.如果我有什么可以帮得上忙的, 请告诉我。
55.If there's anything else I can do for you on/regarding this matter, please feel free to contact me at any time.对于这件事,如果还有什么我能帮得上忙的地方,请随时与我联络。
56.If you want additional recommendations on this, please let us know and we can try to see if this is possible.如果关于此事你需要额外的建议,请让我们知道,我们会试着看看这是否可行。
57. I'm just writing to remind you of...我只是写信来提醒您...
58. May we remind you that...?我们想要提醒您...
59. I am enclosing...我附上...
60. Please find enclosed...请查阅附件...
61. Attached here to...附件是关于...
62. Attached please find the most up-to-date information on/regarding/concerning…附上关于某某的最新资料…
63. Attached please find the draft product plan for your review and comment.附上产品计划书的草稿,请审查及评价。
64. If you have any further questions, please feel free to contact me.如果你有任何问题,请随时与我联系。
65. I hope my clarification has been helpful.希望我的说明对你有所帮助。
66. Please feel free to call me at any time, I will continually provide full support.请随时与我联系,我将持续地提供全程支持。
67. Please let me know if this is suitable.请让我知道这是否恰当。
68. Looking forward to seeing you soon.很期待能尽快见到你。
69. We look forward to hearing from you soon.我们很期待能得到您的回复。
70. Hope this is clear and we are happy to discuss this further if necessary.希望上述说明很清楚,如有必要,我们很乐意再进一步讨论。
71. I look forward to receiving your reply soon.我期待很快能收到你的回复。
72. Looking forward to receiving your comments in due course.期待在预期的时间收到你的反馈。
73. I'll keep you posted.我会与你保持联系。
74. Please keep me informed on the matter.请随时让我知道这件事的发展。
75. For any comments/suggestions, please contact Nadia at 2552-7482.
有任何评价或建议,请拨打2552-7482联络Nadia。
76. I would like to apologize for...我想就...道歉...
77. I apologize for the delay in...对于...的耽搁,我深感抱歉。
78. We are sorry for any inconvenience caused.对于产生的任何不便,我们感到抱歉。
79. I am sorry for any inconvenience this has caused you.对于造成的不便,我深感抱歉。
80. I'm sorry about last time.上次的事我很抱歉。
81. We apologize for not replying you earlier.对于未能早一点回信给你,我们感到抱歉。
82. I'm really sorry about this.这件事,我真的很抱歉。
83. Sorry, I'm late in replying to your e-mail dated Monday, April 1.抱歉,太迟回您在4月1日(星期一)发给我的邮件。
84. We apologize for the delay and hope that it doesn't inconvenience you too much.
我们为耽搁道歉,希望这没有给您带来太多不便。
85.Hoping that this will not cause you too much trouble.希望不会为您造成太多麻烦。
86.Sorry if my voice message is not clear enough.如果我的电话留言不够清楚,我深感抱歉。
87. Thank you for your help.谢谢你的帮助。
88. I appreciate very much that you...我非常感激你...
89. I truly appreciate it.我真的很感激。
90. Thank you for your participation.谢谢你的参与。
91. Thank you so much for inviting me.非常感谢您的邀请。
92. Congratulations to all of you and thanks for your efforts.恭喜各位并十分感谢各位所做的努力。
93. Your understanding and cooperation is greatly/highly appreciated.很感激您的理解及合作。
94. Your prompt response will be most appreciated.很感激您快速的答复。
95. Once again, thank you all for your commitment and support.再一次感谢大家的承诺及支持。
96. Thanks for your input/clarification/message.谢谢你的投入/澄清/信息。
97. Any comments will be much appreciated.对于您提出的任何建议,我将深表感谢。
98. Thank you very much for everything you've done for me.谢谢你为我所做的一切。
99. I would appreciate your understanding with/regarding this matter.
我很感激你对这件事情的理解。
100. Please convey my thanks to all the staff involved, they did an excellent job.
请向有关的同仁传达我的谢意,他们真的干得很好
之前跟印度人来往过一些邮件,觉得他们的用语看起来非常礼貌,就总结了一些技巧:
1. 在邮件正文开始前添加一句问候,寒暄一下,而不是上来就问:
Hope this email finds you well. I hope you are well. I hope all is well. We send you our best wishes. Greetings from all of us at XXX (organization)2. 寒暄之后,开门见山资讯问题:
I'm writing to inquire about xxx3. 礼貌的提出咨询问题:
Would you please do xxx Should you be so kind as to do xxx Please could you tell me if xxx I would like to know xx I would be grateful/thankful if you could xxxI would appreciate knowing xxx
I would appreciate information about xxx
4. 提出问题后继续表达感谢:
I would appreciate your help.--
合在一起使用效果:
Dear AAA,
Hope this email finds you well.
I am writing to inquire about the project xxx. Would you please send the latest version of xxx lib to me ? I would appreciate your help.Yours sincerely,
BBB
--
ref:
Business email 的開頭都需要一個 greeting 或是問候,最常見的用法是 Dear 接收信人的名字,以下是一些例子:
Dear John,
Dear Mr. John Smith, Dear Mr. Smith,
加上稱謂的用法比較正式,寄信給長輩或客戶比較常用的到,如果是寄給同事或是別的公司的合作夥伴直接寫名字 (first name) 就可以了。
再來提供給大家一個還蠻常見的用法,在你不確定收件人是誰的時候很好使用!公司收到這種信通常都會轉寄 (forward) 給相關的人員。
To whom it may concern,(敬啟者:)
Dear Sir or Madam,
要記得這些 greeting 後面都需要加一個逗號 (comma) 然後空一行 (emptyline) 才能開始信的內容!
2. Purpose 目的在進入信件內文之前我們通常會先告知收信人這封信件的重點或目的。
I am writing to inquire …
我寫這封信想詢問 … I am writing in reference to … 我寫這封信是關於 …
在回覆信件的時候,可以這樣說:
Thank you for reaching out to us regarding …
感謝您主動聯絡我們 …
這邊的 inreferenceto 還有 regarding 都是是「有關」或「關於」的意思,它們的用法和 about 很接近,差別是 about 比較不正式,是比較口語的用法。
口語:I’m talking about the meeting scheduled for next week.
正式:I am writing in reference to the meeting scheduled for next week. 正式:I am writing to you regarding the possibility of scheduling a meeting for next week.
大家有沒有注意到 in reference to 的用法跟 regarding 有一點點不同?通常 in reference to 用於「說明已經跟對方提過的事」,regarding 的用法比較廣泛。
3. Content 內文再來就是信件的內文了,先跟大家提醒一些小技巧,寫商業信件的時候內文要簡單明瞭 (clear and concise),相信大家每天也收到很多 email,不想讀很冗長的信吧!
記得也要注意正式信件裡我們不會把一個句子全部大寫,可是可以用粗體讓重點句子比較明顯。
PLEASE REVIEW THE ATTACHED DOCUMENTS THOROUGHLY.
Please review the attached documents thoroughly. 請仔細檢視附件。
跟附件相關的用法:
4. Closing 結尾I have attached the previously mentioned documents for your review.
上述資料已於信末夾帶檔案內附上供您參考。 Please see the attached documents for a quotation of the requested services. 請參閱附加檔案內之服務相關報價。
信件內文的最後一部分通常會感謝收信人或解釋下一步是什麼。
5. Sign off and signature block 結尾敬語與簽名檔If you have any further questions or concerns, please don’t hesitate to contact me.
若您有任何問題或疑慮,請不吝與我聯繫。 Thank you for your time and consideration. 感謝您的寶貴時間。 I look forward to hearing from you. 我很期待能夠收到您的回覆。
再來就是信件的結尾,會有 sign off 和 signature block,sign off 要注意只有第一個字需要大寫!下面提供一些最常看到的 sign off:
Sincerely,
Yours sincerely, Respectfully, Best regards,
在北美其實比較少人會用 Best regards,它並不能算很正式,所以大多數的人會用 Sincerely,它是最正式和最安全的用法!
想學習更多 sign off 的寫法可以參考這篇文章:
Sign off 後面要接 signatureblock,這個包括你的姓名 (name)、職稱 (title)、公司 (company)、聯絡資訊 (contactinformation) 等。
完整 business email 範例Sincerely,
John Smith
Sales Representative, Flooring Company
最後我們來看看完整的一個 businessemail 長什麼樣:
Dear Ms. Jones,
Thank you for reaching out to us regarding price quotations for hardwood flooring. Please see the attached document for a preliminary quotation. These quotes will vary greatly depending on your choice of board width, texture, color, finish etc. Once our technicians assess the space you wish to install new flooring in, we will be able to provide you with a more accurate quote. I have also attached photos of several of the wood samples we currently have in stock.
If you have any further questions or concerns, please don’t hesitate to contact me. Please let me know if you decide to move forward with the assessment, and I look forward to hearing from you.
Sincerely,
John Smith
Sales Representative, Flooring Company
大家寫完 email 之後也不要忘記要檢查有沒有文法或拼法的錯誤!
文章来源: 正式-business-email-寫法-職場加分2016.4.3小更
收到一条私信问“The report is modified as per your request”是什么意思。
想起来自己刚工作也是因为这种句子-_-||了一脸。很多人会用as per而不是我们直译出来的according to...
as per是根据的意思,报告已根据你的要求修改。
as可省略:Per your request, I modified the report.
不过有一点我不清楚的是,我只在商务邮件里看过这种用法(而且非常常用),但是从没在其他形式的英文材料里见到过。
⋯⋯⋯⋯⋯⋯⋯昏隔⋯⋯⋯⋯⋯⋯⋯⋯
9.26 隔了一个月才更,也不知道还有没有人看...也是不要和我比懒,我懒得和你比。
虽然只有零星几个赞和感谢,但是看到其中很多都是英语国家留学或生活的,给了我一部分动力更下去。更新了干货,也有对原答案的解释。解释在更新,干货在原答案。
关于原答案提到的一些原则的解释:
• 为什么要用被动句?
1.专业,客观,避免对上级、客户使用祈使句
I have submitted the request, please approve. →The request has been submitted for your approval.
主动语态虽写please approve但是它还是个祈使句,而被动句就不需要由你将动作指向他人。
2.规避责任
We are sorry for the inconvenience caused. →Any inconvenience caused is deeply regretted.
上句指向了人,造成不便的是we,而下句并没有。
当然这只是商务邮件中规避责任的一种技巧而不是逃避责任,这并不能改变问题是we造成的这个事实,但要是邮件中通篇是我们这里不对,我们那里不对,那还要你们这种到处出错的partner干什么。
中文惯用的主谓宾句式中主语一般不可或缺,有时硬写成被动句也是感觉怪怪的。这是英文和中文的一点不同。英文占用了我们那么多学习中文的时间,就这不多的优点不好好利用多么亏。
• 为什么要加Opening?
老师告诉我们美国人喜开门见山。没错,但是要知道这里开门见山的两层意思。一是不要出现过长的铺垫,进行必要的起承转合后说正题。而是直接说明意思,而不要深层地imply在字里行间给人去理解,这是邮件而不是文学作品。
所以礼貌用语这东西还是要有度,过多显生疏矫情,不用显粗鄙无礼。不管哪国人,要装起逼来也是吓死人,所以不要真的第一句话就来:
I DON'T AGREE WITH U!• 为什么不给老板和客户发缩略词
缩略语的语用功能在于便捷传达信息,也就是说,在非正式场合,传达信息是我的主要甚至唯一目的,缩略语分分钟写一行。
而在商务邮件中,作为下属或者vendor,传达信息只是一部分,还要体现你的professionalism。毕竟传达信息基本人人都会,信息之外的部分才是你与别人的不同之处。
以下原答案
-----------------我是昏隔线-------------------
上面的 @金伟榕说单靠收集“神句”容易闹笑话。神句只是架子,能让邮件看起来Professional, 而不能让它起死回生。你别管这事儿你能不能做,回复的邮件要假装你会做的样子,做到邮件结构专业化。
干货部分:基本结构、语句,常用替换词。
Opening:
Hope you are well. Thank you for contacting XXX. Thank you for your reply/feedback/email.
Body:
As communicated earlier As discussed on the phone Please be informed that... Please be advised that... The report is modified as per your request... Please share your thoughts.
不要总用very...
Very: extremely, greatly, highly Firstly: previously, originally, formerly Then: subsequently, afterward, and thereafter Lastly: eventually Before: Prior to Too: as well (as), in addition, besides, moreover, additionally And: plus, as well as, along with, in addition Because: as, since, for, due to So: therefore, thus, consequently, accordingly, as a result, hence, that’s why But: however, nevertheless More and more: increasingly
Ending:
Please feel free to contact us if you need further clarification. Please feel free to revert back to us if you have further inquiry. Please feel free to contact us if you need further assistance. Sorry for the inconvenience caused. Hope that clarifies.
常用被动句多于主动句。
I have submitted the request, please approve. →The request has been submitted for your approval.
别用缩略词 别用缩略词 别用缩略词!!
别以为你老板或者客户邮件通篇pls, rgds你就可以随意用。你老婆可以在大街上花痴帅哥,你花痴一个美女试试?
ps有多少人以为会用缩略词显得高大上
这部分一两句也写不完(我懒),留个坑,如果有一天勤快了再回来更吧。
Thanks for your e-mail, it was wonderful/great to hear from you.
Thank you for your hospitality. I enjoyed having lunch with you yesterday.
I’m sorry, but I can’t make it tomorrow. (= I can’t come tomorrow.)
I hope you have had a hand to look over the materials we sent.
I would just like to confirm the main points we discussed
At your convenience, would you please send me.....
Thank you for your assistance.
Interviews for successful candidates will be held in 3rd week of May onwards
We have received your CV and we are processing your details. If your details are suitable for our requirements, we will contact you to arrange a suitable time for an interview by next week.
Send in your application
Open until May 17th. Send your CV to
In the meanwhile, if you have any questions or require further information, please do not hesitate to contact me.
Thank you for your interest in this event /inquiry/signing up for../registering to attend the...
Could you please let me know if you can attend … / if you are available for a meeting on 12th December?
Don't miss out on last chance to sign up for the Careers Forum, taking place on Tuesday 10 May from 18:30 to 20:00.
Interested in a career in research after completing a PhD?
The …is delighted to be hosting on Friday 19 March 2016
This promises to be wonderful .., don’t miss it!
This show will run from 6pm-8pm and will be presented by
I look forward to seeing you all there.
If you would like to attend, please submit the brief booking form online, available here: ….
More information on the event can be found on our websites
If you have any questions in advance, please don’t hesitate to contact me via email.
Thanks for signing up for the event held at tomorrow at 5:30 pm. I can confirm that you all have a place, so look forward to seeing you then!
Arrival Instructions
Call me for any further details!
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